1. Top management or
2. Employees who are engaged  with implementing a quality management system or
3. Companies who are transitioning from ISO 9001:2008 to the ISO 9001:2015 

Contents:

1. Strategic benefits of the standard and its role in sustainability assurance
2. Understanding the structure of the standard
3. Understanding the importance and role of top management
4. Understanding the philosophy behind the quality management strategy and the needed user input into the development & implementation process
5.  Understanding the principles behind, and the steps associated with implementation
6. An appreciation of the implications for organizations contemplating implementation of the standard
7. An introduction to the process approach and methodology

Includes a review of how implementing the standard will affect organizations in the process of achieving compliance and Top Management’s Role in supporting the development & implementation process.

the concept of  ISO 9001 and attending this training will help them understand better their individual role in implementing and maintaining a quality management system.

Contents:

1. An introduction to the International Organization for Standardization; its infrastructure, membership and the standards development process and steps.
2.  An introductory background to the standard; a detailed review of the standard, together with discussion of the correspondence to other standards.
3. Implications for organizations; analysis of how implementing the standard will affect organizations in the process of achieving compliance.
4. Introduction on the structure and implementation of the requirements mentioned in the standard
5. Transition process for companies transferring from old standard to the new / effective standard

tools and techniques necessary to perform effective corrective actions within their organization. The ISO 9001 Standard tasks organizations to ensure that personnel performing internal auditing activities are skilled in problem solving techniques. This course relies on short presentations followed by group case studies to introduce a variety of problem solving tools including; Team Building/Problem Solving, Process Definition, Cause and Effect Analysis, Failure Modes and Effects Analysis (FMEA) and 5-Why analysis.

Contents:

1. Understanding of the concept of Conformity Analysis
2. An understanding of various tools and methodologies used to achieve effective problem solving
3. Knowledge of basic problem solving principles and tools such as variation, fishbone diagrams, “5 Why” analysis etc.
4. Understanding of the advantages of team work in problem solving
5. An understanding of the need for clear knowledge of the organizations defined processes, their sequence and interaction to achieve true corrective action of problems. 
6. Special emphasis on documenting the non-conformities and documenting corrective actions for better organization and follow-up

those responsible for developing, implementing, and maintaining a compliant and successful ISO 9001:2015 quality management system. This training will help employees in an organization to understand the detail requirements of the standard along with the quality concepts, benefits of implementations, importance of proper documentation and detailed review of the ISO 9001:2015 requirements

Contents:

1.  Basic concepts and terminology associated with quality management
2. ·Benefits of implementation of ISO 9000
3. · Interpretation and review of the requirements of ISO 9001:2015
4. · Effective approach to the implementation project, including a review of all necessary documents Awareness of the skills and resources necessary to successfully implement and register
5. · Operational requirements and brief explanations of the documented information required to comply with the requirements of the standard
6. Understanding and effectively auditing the intent of ISO 9001 in the new Annex SL format
7. Understanding the organization and its context
8. Understanding the needs and expectations of interested parties
9. Design and development controls
10. Leadership and commitment for the quality management system
11. Understanding risks and opportunities
12. Determination of requirements for products and services
13. Control of externally provided products and services
14. Performance evaluation
15. Certification fundamentals and auditor expectations

The Internal Auditor course offers an in-depth understanding of the concepts, principles and practices of performing and reporting on effective internal audits of the ISO 9001:2015 standards in accordance with ISO 19011. Our experienced auditors explain the clauses of ISO 9001:2015 in detail and guide the trainees through the internal audit process, which is required for creating and maintaining a quality management system based on standard. Trainees will gain auditing skills and knowledge through a balance of classroom training, practical role-playing, group workshops, case studies and open forum discussions.

Contents:

1. Understanding and effectively auditing the intent of ISO 9001 in the new Annex SL format
2. Understanding the organization and its context
3. Understanding the needs and expectations of interested parties
4. Design and development controls
5. Leadership and commitment for the quality management system
6. Understanding risks and opportunities
7. Determination of requirements for products and services
8. Control of externally provided products and services
9. Performance evaluation
10. Identification and reporting of non-conformances in the process audit
11. Evaluating corrective actions for root cause and effectiveness
12. Auditing techniques including effective auditing of management viz. ISO 19011

The Auditor Transition 3-day course helps to understanding of the concepts of the ISO 9001:2015 standard. This course takes a strong focus on the new elements in ISO 9001 and is designed to build on previous knowledge of the QMS standard. This course will help trainees understand the changes to the standard and the effect on organizations. Our experienced instructors explain the clauses and new direction of ISO 9001:2015 in detail and help guide trainees through the new requirements and the skills necessary to audit in the new ISO 9001:2015.

Contents:

1. Understand the Annex SL framework on which ISO 9001:2015 structure
2. Understand ISO 9001:2015 requirements, specifically focusing on key changes from ISO 9001:2008 to  ISO 9001:2015
3. Auditing ISO 9001:2015, specifically focusing on changes in the revised standard
4. Understand the application of risk-based thinking, leadership, and process management
5. Understanding the  new requirements relating to organizational context, planning, and support
6. Prepare, conduct, and develop the required skills for an ISO 9001:2015 audit

The QMS ISO 9001:2015 Lead Auditor course offers an understanding of the concepts of the ISO 9001:2015 standard along with the principles and practices of leading management systems and process audits in accordance with ISO 19011.  Our active Lead Auditors, who are also highly experienced and qualified IRCA Lead Tutors, explain the clauses of ISO 9001:2015 in detail and guide trainees through the entire audit process, from managing an audit program to reporting on audit results. Students gain necessary auditing skills through a balance of formal classroom tutorials, role playing, group workshops, and open forum discussions. Trainees who successfully complete both the examination and the continuous assessment will be awarded an IRCA accredited Certificate of Achievement which will satisfy the formal training requirements for the IRCA QMS 9001:2015 Lead Auditor Certification scheme.

Contents:

1. Understand quality management definitions, concepts, and guidelines
2. Understand the purpose of the ISO 9000 series
3. Understand the requirements of the ISO 9001:2015 standard
4. Understand the roles and responsibilities of the auditor
5. Apply ISO 19011 definitions, concepts, and guidelines
6. Recognize the principles, practices and types of audits
7. Understand the role of objectives, scope, and criteria in the audit process
8. How to plan audits
9. Understand lead auditor responsibilities
10. Communicate effectively during the audit
11. Prepare audit conclusions
12. Report audit results